Customer Service Specialist

Will not recommend for hosting any websites unless you can afford to wait for 40 mins to talk to someone.

These are great for getting started, but they often lock you into the service. VPS hosting starting at $10/mo. I really hope they will go out of business. Most page builders are proprietary to the service, or don't create HTML that's portable enough to be easily moved to another service if you decide it's necessary. Yes, InMotion’s pricing currently looks on par with much of the competition.

Shared business hosting starting at $2.

Coasting by on their brand recognition or flashy ad campaigns while neglecting the things that made them successful in the first place. I then received an email that the file was either incomplete or corrupted and I should try again. HostGator gained points for uptime monitoring and regular backups, along with free cPanel or Plesk. The company uses super-fast SSDs for all its storage, has a free SSL certificate (for more secured web browsing) and provides SSH access for those plans that are intended for more technical users. When necessary, include steps we can take to replicate an issue. Please have the following information ready in order to make your cancellation a smooth process: Web hosting is, no doubt, as much a cutthroat business as any other.

A vague recollection of their name or ads somewhere some time. If you need to add more details to your support request, you can simply reply to the email you receive from our ticketing system without altering the subject. A bit lengthy.

The good news is that, like other web hosts, InMotion Hosting offers to transfer your site for free from your current host.


Do they have more than a modified desktop that they hacked together? In the More Ways to Contact Us section you will see our contact phone numbers for: 1+ years of experience in a Call Center environment, customer service/retention or help desk capacity. What forms of payment do you accept? Then, on top of the Plus plan features, you get even more customized filtering, price lists, unlimited API calls, can have sales up to $400K per month, and get premium hosting account services. Yes, InMotion Hosting offers a full featured website builder called BoldGrid.

Finally, the company offers an entire tier of custom enterprise business services. After waiting on hold for over an hour. If it wasn't down, it was extremely slow. We've got 'em. They’re so confident in their service, that they provide up to 90 days business, VPS and reseller hosting plans. That was enough for me.

Cloud hosting starting at $110/mo.

Tools & Services

When contacting our Support Department, it is beneficial to make sure you have some basic information readily available as well as understanding the methods of contacting our support team. Now because I told our Support staff to ignore this ticket, it stayed in the Tier1 queue for 21 minutes and we can see that there are some tickets above and below ours “locked” (being worked on). I am not a tech expert but I have used FTP etc to upload previous sites which I have also maintained for years. Reader interactions, ” They’re listed by their file names, but their full names are also shown in the “Description” column. Bulls#t message about call being escalated and additional representatives coming on to handle long waits.

Shared hosting starting at $4/mo. It offers an all-SSD infrastructure. Been trying to get in touch with inmotion all week and they can't connect my domain to a squarespace site, won't let me transfer to another provider, and refuse to even call me back, meaning I've wasted hours trying to get something to work that is actively being paid for. In other words, rather than renting space on a virtual machine where you setup and configure your own site, BigCommerce provides you with an app you login to that creates and online store. The company also offers higher-end Windows and Linux servers, available with Plesk and cPanel respectively. Can I purchase a domain name without purchasing a hosting account? In particular, Web Hosting Hub uses BoldGrid as a site builder. InMotion Hosting also just invested in brand new expansions and improvements to both data centers that included upgrades to our own carrier level platforms as well as consulting on our business partner’s improvements so that they better suit our needs.

It offers Linux and Windows-based servers, SSD, caching, CDN and SSL for all plans. This is how it should be done. Additional information, but what makes them special is not how they make things load faster (that’s already a given) it’s what they do with the company. New to hosting?

  • You can use your favorite Macintosh-compatible Web-authoring tool and use an FTP application to make your changes.
  • Do you put banners or pop-ups on my web pages?
  • At this time, HPE Discover 2020 is taking place as planned in Las Vegas, June 23 – 25, 2020.
  • You get other customer-centric bonuses for 24/7 customer support, including 24/7 toll-free callback phone support, free domain name and SSL certificates for as long as you remain a MochaHost customer, a website builder with 500 free templates (and a service that will custom-design your site if you need) and a site migration service.
  • Simply provide either your account’s current AMP password or just the last 4 digits of the credit card on file in the body of your initial email to verify your account.
  • What kind of servers do you use?
  • Or are they just another large enterprise getting by on reputation alone?

Can I upgrade my hosting plan at a later stage?

There's a lot to like about SiteGround, but the company did lose some points due to its policy of more than doubling your hosting costs after the first year. With 29 million users in 178 countries and subsidiaries in the US, Indonesia and Brazil, the company has been in operation since 2020. Do you offer a shopping cart? The family-owned company gains points for understanding the importance of transaction security by offering free AutoSSL and Let's Encrypt SSL encryption for its plans. While its managed WordPress hosting is a little more pricey than basic shared hosting, the company has both specific WordPress and WooCommerce hosting plans available (along with management support). And when we run out of money, translations will go away. Usually, they verify orders by phone before activating accounts. WordPress hosting starting at $4.

The company also offers 24/7/365 phone support option and free cPanel offering for most plans. This plan starts at $5. What kind of database access do you provide? We also strive to keep our associates happy through team outings, free lunches, annual picnics and more – because we know a happy associate is more likely to treat a customer well.

By using a WordPress-based solution, all of the rather considerable power of WordPress is available for future expansion.

Email Marketing

WordPress starting at $2. Sorry about that. WASTE OF TIME! Can I use Java Servlet Pages (JSP) on my site? Verified ticket submitted through AMP. Although offerings start as low as $3. Checks must be in US dollars and made payable to InMotion Hosting, Inc.

They should be using freshdesk, zendesk, or salesforce type saas service. Dedicated servers starting at $169/mo. Upgrades will happen the same business day. VPS hosting starting at $19. So, if you sign up for two years at $3.

Intelligent Automation Engine

Completely unacceptable! High sense of integrity and commitment to customer satisfaction. What version of PHP do you use? Looks like they have neither a fail safe nor a disaster recovery plan. 80 for the two years, and then pay nothing for another year.

Agent Workspace

Dedicated servers starting at $105. SO I asked him to get me to someone who knew what they were doing, he almost did but then actually just went and uselessly asked someone else what he should tell me, so I asked him again and he transferred me to a tech supervisor. They're available with US-based technical support via phone, live chat, and support ticket 24 hours a day, seven days a week. Another thing that caught our eye was their support offerings. These guys say they know wordpress but do you really? However, in the mean time, you can access your website via a temporary url. We never change or tamper with your website. Proficient knowledge with Microsoft Office suite.

The bad news is that they DO NOT promise zero downtime during the migration process (which other hosts regularly guarantee).

What Our Customers Say

As a former CIO for large organizations, I know what good service and support looks like and the service and support from InMotion Hosting is sub par, at best. We have an affiliate program. Combining this knowledge with friendly staff and responsive management yields our top rated tech support team. 99 up after your 36 months are over. VPS hosting starting at $29. While we applaud their security efforts, this understandably might turn off many potential customers (especially international ones).

That said, with a generous 45-day money back guarantee, there's a hosting solution for almost everyone at HostGator.

What are your hours of Technical Support?

Pass on this company; I wish I could get the hours back that I've spent trying to fix what should be a simple issue. The opportunity to work with an established and growing company comprised of amazing people! My email address is easy to find. Ability to type a minimum of 35 WPM. BigCommerce is a bit different from our other hosting plans in that it's a SaaS (software-as-a-service) provider instead of an IaaS (infrastructure-as-a-service) provider. You can take the Internet Speed Test to instantly assess your load time and current upload and download internet speeds. 5 million square feet of mixed-use retail, office, hotel and residential space, as well as an expansion of TD Garden.

October 2020 average uptime: So what's next? Shared starting at $1. The overall verdict of fatcow, namely, they offer a clean and simple short-term webhosting solution that is not in the least daunting to the uninitiated. You can try InMotionHosting.

Featured Capabilities

Do you have an affiliate program? Click the Submit button. InMotion Hosting has been hosting shared accounts since our inception in 2020. Overview, be sure to use the promo code insights to get 25% off your first 3 months (you’ll enter the code after you create your account – check them out here). We operate our own servers over which we have full control. Do you have any tutorials or can you guide me through? Dedicated hosting starting at $79.

The company offers a solid 30-day money back guarantee it calls an "Anytime" money back guarantee. Considering a move. Reseller starting at $9. Some of our plans even include Launch Assist*.

Experience with inbound phone calls from customers, responding to emails and using instant messaging in a professional setting. The web hosting provider got bonus points for its policy of performing regular daily backups, even on the lowest-priced shared hosting accounts. It has 24/7 telephone customer support in addition to the ticket, email and live chat support options. That’s because they’re BIG. In this evaluation of the best web hosting providers, we're featuring commercial web hosting companies that offer WordPress, VPS, shared hosting and many more web hosting services, along with a variety of annual and monthly plans. I cannot speak for the ecommerce. You have the ability to choose between PHP 5. Our VPS systems are powered by Virtuozzo with CentOS 6.


If your hosting needs lean towards setting up an online store first and foremost, give BigCommerce a look. You can contact Support via chat in two ways. FREE weekly snacks and FREE lunch on Tuesdays! Notice that it was received about 19 seconds ago. Free website hosting comparison chart, that said, Google Sites hosts as many pages as you want at no cost. Why not just leave the site up and operational? The recent Equifax security breaches illustrate just how clear and present the danger of cyber terrorism really is, and with the continual rise of brute force, Dos, and DDoS attacks, it has become more important than ever before that every website owner has a clear understanding of the security protocols being used by their web hosting provider. WordPress hosting starting at $2. We liked that SSH is available for the more technically inclined site operators and that dedicated IP addresses could be purchased.

Latest Innovations

To submit a ticket this way, send an email to: Be careful when placing an order with this company. For example, if you’re not sure if WordPress is going to meet your needs, you can save time by using BoldGrid instead. Our shared hosting plans allow for MySQL, PostgreSQL, and SQLite access.

At that point I cancelled and demanded a refund. Can you help me with them? If you've got a small business with more complex web needs than a typical small business, SiteGround is an ideal solution. Hostinger has a nice selection of plans, all of which can be optimized for WordPress. The company now includes a bunch of freebies, even in its lowest-priced plans. Here’s a quick overview of the hosting plans offered by InMotion Hosting:

Their servers are always hacked and they are very expensive. Cloud hosting starting at $80/mo. When he came back he announced that they can not do it for me. If you need specific account information or need us to adjust something on your account, this requires a verified request. That said, Bluehost offers 24/7 phone support, a 30-day money-back guarantee and SSH access for certain plan options. Well the next time I attempted the file upload it showed complete 100% but the file was now nowhere to be found, although it HAD showed up at least the time before.